B.I.T. (Bristol IT Team) provides IT support, hardware maintenance, network installation, web design, web development, WordPress, e-commerce and Drupal 7 to 11 migration services to small and medium businesses in Downend, Staple Hill, South Gloucestershire, Bristol, Somerset, the South West of England, and the wider United Kingdom.

Bristol & South West IT Partner

IT support, web design & Drupal migration
for SMEs across Bristol & the South West.

B.I.T. (Bristol IT Team) helps small and medium businesses in Downend, Staple Hill, Bristol, South Gloucestershire and Somerset with reliable hardware maintenance, secure network installation, and modern WordPress, e-commerce and Drupal websites — explained in plain English, delivered on time.

Dependable
We pick up the phone and we follow through.
Resourceful
Practical fixes when the obvious answer won't work.
Creative
Solutions shaped around how your business actually runs.
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IT, web design & development services built around your business

Practical IT support, hardware maintenance, network installation, web design, WordPress, e-commerce and Drupal migration — delivered with clear pricing, plain English, and a team your staff will actually enjoy talking to.

IT Support & Hardware Maintenance

Proactive IT support and hardware maintenance that keeps your systems running smoothly. We fix issues before they become problems, with friendly helpdesk support when you need it — remote or on-site.

  • Remote & on-site IT support
  • Hardware & software troubleshooting
  • Security updates, patching & backups

Web Design & Web Development

Beautiful, fast websites that turn visitors into customers. We specialise in WordPress and Drupal web development, plus e-commerce stores — all easy for you to manage day-to-day.

  • Custom responsive web design
  • WordPress & Drupal web development
  • E-commerce & online booking systems

Drupal 7 to 11 Migration

Drupal 7 reached end of life in January 2025. We migrate your Drupal 7 site to modern Drupal 11 — preserving your content, users, design and SEO. No lost traffic, no broken workflows.

  • Content, user & data migration
  • Theme redevelopment for Drupal 11
  • SEO preservation & redirects
Team collaborating on IT solutions
A small, senior team
The person you speak to is the one doing the work

A small Bristol team that explains what it's doing and does what it says.

We're a Bristol-based IT team who believe technology should make life easier, not harder. Too many small businesses get lost in jargon, oversized contracts, and support tickets that go nowhere.

To the clients we already look after, we aim to be dependable, resourceful and creative — the kind of team you can ring when something breaks, lean on when a project needs shape, and trust to find a way through when the obvious answer doesn't fit.

Based in Bristol, supporting SMEs across Bristol, South Gloucestershire, Somerset and the South West. Whether you need day-to-day IT support, a new network installation, hardware maintenance, a WordPress or e-commerce website, or a Drupal 7 to 11 migration, we'll talk you through the options in plain English, scope the work properly, and stick to the price we quoted.

Jargon-free communication

You'll always get a clear answer, written so a non-technical owner or office manager can follow it.

Fixed-price projects

No hidden costs or surprise invoices.

Local & responsive

Bristol-based team, fast response times across the South West.

A few of the businesses we look after

From wholefood shops to pottery studios, osteopaths to creative agencies — small Bristol and South West teams we've helped with IT, websites and the occasional rescue mission.

IT support, web design & Drupal migration near you

Based in Bristol, supporting SMEs across the South West and beyond. On-site visits across our core patch, remote support UK-wide.

A simple, transparent process

Four steps from first hello to finished project.

01

Listen

We start with a free chat to understand your business, your challenges and your goals. No sales pitch.

02

Plan

We put together a clear proposal in plain English: the work involved, the timeline, and the exact cost — broken down so you can see where every pound goes.

03

Deliver

We get to work, keeping you updated at every step. Most projects have quick turnarounds with minimal disruption.

04

Support

After launch, we don't disappear. You'll have a named point of contact for ongoing maintenance, the occasional question, or the next project whenever you're ready.

"

B.I.T. migrated our ageing Drupal 7 site to a shiny new Drupal 11 build with zero downtime. They explained every step and our organic traffic actually went up. Genuinely refreshing to work with.

Sarah Mitchell, Director of Mitchell and Co Solicitors in Bristol
Sarah Mitchell
Director, Mitchell & Co Solicitors, Bristol

Frequently asked questions

Quick answers about our IT, web design and Drupal migration services.

What areas do you cover for IT support?

We provide IT support, hardware maintenance and network installation across Downend, Staple Hill, South Gloucestershire, Bristol, Somerset and the wider South West. We also work remotely with SMEs across the UK.

Do you handle Drupal 7 end-of-life migrations?

Yes. Drupal 7 reached end of life in January 2025. We migrate Drupal 7 sites to Drupal 11, preserving your content, users, themes and SEO rankings — with carefully managed redirects so your traffic is never lost.

Do you build WordPress and e-commerce websites?

Yes. We design and build custom WordPress websites, WooCommerce and Drupal Commerce e-commerce stores, with payment integration, product catalogues and order management — all easy for you to update.

Do you offer ongoing hardware maintenance?

Yes. Our hardware maintenance plans cover updates, backups, security patching, monitoring and rapid-response support — designed to keep your team productive and your data safe.

How quickly do you respond to enquiries?

All new enquiries receive a response within one working day. Existing support customers get same-day response during business hours.

Let's talk about your IT, website or Drupal migration

Tell us a bit about what you need — IT support, hardware maintenance, network installation, a new website, WordPress, e-commerce or a Drupal 7 to 11 migration — and we'll come back to you within one working day with a clear next step.

Serving
Downend, Staple Hill, Bristol, South Glos, Somerset & the South West
Response Time
Within 24 hours

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